Refund, Return & Exchange

At Funky Kolors, we strive to provide our customers with the highest quality canvas prints. However, we understand that there may be instances where you need to return or exchange your purchase. In this section, we will outline our refund, return, and exchange policies to ensure a smooth and hassle-free experience.

Refund Policy

If for any reason you are not completely satisfied with your canvas print, we offer a 30-day return policy. This means that you have 30 days from the date of purchase to request a refund.

To be eligible for a refund, the item must be in its original condition, unused, and in its original packaging. It should also include any tags or labels that were attached to it. Please note that we require a receipt or proof of purchase to process your refund.

To initiate a refund, please contact our customer support team at traidt89@gmail.com. They will guide you through the process and provide you with a return shipping label. Please ensure that you ship the item back to us within the specified timeframe.

Once we receive the returned item and verify its condition, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Return Policy

In addition to our refund policy, we also offer a hassle-free return process. If you receive a defective or damaged canvas print, or if you receive the wrong item, please contact us immediately.

Upon receiving your request, our customer support team will evaluate the issue and provide you with instructions on how to proceed. If necessary, we will provide you with a return shipping label to send the item back to us.

Please note that certain items are exempt from our return policy. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. If you have any questions or concerns about the eligibility of your item for return, please reach out to our customer support team.

Exchange Policy

If you wish to exchange your canvas print for a different design or size, we recommend initiating a return and placing a separate order for the desired item. This will ensure a faster and more efficient process.

By following this exchange process, you can be confident that you will receive the exact item you want without any delays or complications.

European Union 14-day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing any justification. The item must be in its original condition, unused, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To exercise your right to cancel or return your order, please contact our customer support team. They will guide you through the process and ensure that your rights are upheld.

For any further questions or concerns regarding our refund, return, and exchange policies, please don't hesitate to contact us at retail@funkykolors.com. We are here to assist you and provide the best possible shopping experience.